10.00 - 10.45 am GMT:  As a result of joining this event the participant will know the key ingredients of a winning culture that creates outstanding customer experiences which will enable them to create 'delighted' and 'devoted' customers who come back for more, spend more and tell other people too! 

Recommended audience

Anyone with responsibility for leading and managing customer facing people, and anyone who wants to make a difference in their business when it comes to customer experiences.

Type of audience

UK and International

Description

Create outstanding customer experiences with UBER culture (it's nothing to do with taxis!)

In a world of ever-increasing customer and employee expectations and choice, finding, attracting and keeping employees that 'deliver' for their customers is a real challenge for so many businesses today. So how do the winners do it?

In this webinar, business competitiveness expert Andy Hanselman will show you they take a Dramatically and Demonstrably Different approach, and it's all about their 'culture'! These 3D Businesses establish a culture that engages, empowers and enables their people to 'deliver' outstanding customer experiences….Consistently.

Andy's definition of culture is 'the way we do things around here' and in this stimulating and practical session, he will show you how 3D Businesses create what he calls an UBER Culture and will show you how they:

• Ensure that everyone Understands the expected behaviours and act consistently in line with those behaviours.
• Build systems and processes to positively reinforce and enhance the culture and behaviours they want.
• Engage, Empower and Enable their people to deliver.
• Reward and Recognise them for doing so!

Key takeaways

• Real examples of businesses that make it work for them to make positive impacts on their customers.
• An opportunity to evaluate how your business measures up in the key areas that make a difference.
• Proven, practical tools and techniques to help you transfer the lessons to your business and identify the steps you need to take to a Dramatically and Demonstrably Different culture that creates competitive advantage for your business.

CPD Points

CPD Points: Two (when attending live) or one (watching the recording)

Presenter

Andy Hanselman, Andy Hanselman Consulting

Andy Hanselman is a recognised keynote speaker who helps businesses 'Create 'Outstanding' Customer Experiences with AI!' no, not artificial intelligence, but 'Authentic Interactions', genuine, human, personalised experiences that delight customers, build loyalty, and set you apart from your competitors.

With over 30 years' experience he speaks at conferences and events worldwide, he's built a strong reputation for his 'down to earth' approach offering no-nonsense 'stuff' that people can actually use back in the business immediately to improve their competitiveness.